Posted by admin on October 11, 2009 under presentations | 
Stacy Schwartz, Jennifer Warner & Allison Kukla, Simmons College, Boston Massachusetts
Program Slides
Abstract: Student workers often serve as the “face” of the library, providing much of the frontline service for our patrons. To improve customer service, we have increased our focus on training student workers in the Information Commons. In addition to training student workers at individual desks, we hold joint trainings with a focus on improving customer service. These joint trainings have increased the familiarity of students with each other and with the supervisors across different desks. Previously, these areas were more compartmentalized which led to inefficient work flow, duplication of effort and confusion for our patrons. Our presentation will focus on the strategies we have employed in the Information Commons to build community.
Posted by admin on June 3, 2009 under presentations |
Laura Crain, St. Michael’s College, Colchester, VT
PowerPoint Slides
Abstract: What types of data can be collected and analyzed to determine the content and format of resources which students and faculty actually use, and how does the Library determine and address unmet needs? This session focuses on employing a variety of tools (some more labor intensive than others) to ensure that the small to medium-sized academic library acquires content that matches up with actual need and use.
Posted by admin on under presentations |
Kate Russell, Jennifer Ferguson, Rivier College
PowerPoint Slides
Abstract: This presentation will discuss Regina Library’s recent expansion and renovation and the effects the project had on customer service. The discussion will focus on changes that impacted students and staff such as a redesigned circulation/reference desk, new group space, and a library café. Suggestions will be offered for other libraries that are managing ongoing space changes or that wish to change their spaces to improve customer service.
Posted by admin on May 22, 2009 under presentations |
Sara Laughlin, Monroe County Public Library, Bloomington, Indiana
Presentation: Part 1, Part 2
Abstract: In this session, Sara Laughlin will provide an overview of six standard customer research strategies, using practical examples from libraries. You will have a chance to practice some market research skills, including content analysis and open-ended question construction, and you will take home a CD with resources, examples, and further reading that will allow you to conduct research with your own customers and potential customers. For 12 years, Sara has been a consultant specializing in planning, evaluation, and process improvement. She has co-authored two books related to continuous improvement – The Library’s Continuous Improvement Fieldbook and The Quality Library. She lives in Bloomington, Indiana, home of Indiana University, where she occasionally teaches research methods, grant writing, and public library management at the School of Library and Information Science. In September 2007 she became director of the Monroe County Public Library, where she is presently spending her days wrestling with a $10 million budget, 170 employees, two large facilities, and a community of 130,000 customers of all shapes, sizes, interests, and needs.
Posted by admin on May 19, 2009 under presentations |
Elizabeth Dolinger & Ted Chodock, Landmark College
Handout: Bibiliography
Handout: Resources
Abstract: An increasing number of our customers have AD/HD or learning disabilities. How can academic libraries address the needs of these students while continuing to provide high quality service for their entire community? Universal Design (UD), a concept initially developed to address inaccessibility in built environments, is being adapted for use in academic instruction. At Landmark College we apply UD principles in our information literacy program and reference services. We draw from literature on UD, effective teaching practices for students with learning differences, and our experience to present a multitude of techniques and options for how librarians can apply UD principles in their unique circumstances.
Posted by admin on December 19, 2008 under presentations |
Emily Alling, UMass, Amherst
Posted by admin on May 2, 2008 under podcasts, presentations |
Presentation (audio/m4a)
Moderator: Linda Plunket, Head, Pickering Educational Resources Library School of Education, Boston University (Open discussion with Q & A)
Posted by admin on under podcasts, presentations |
Presentation (audio/m4a)
Presenters: Ian McDermott, Visual Literacy Instruction Fellow, Yale University
Barbara Rockenbach, Director of Undergraduate and Library Research Education, Yale University
Danuta A. Nitecki, Associate University Librarian for Public Services and Library Teaching and Learning, Yale University
Abstract: Visual literacy remains an elusive topic for librarians, despite its prominence in museum literature and other academic disciplines. As part of the newly established Collaborative Learning Center in the Bass Library, a team of Yale librarians is collaborating with experts across the campus to create a toolset to support student and faculty development of visual literacy skills. These colleagues work in such departments as libraries, Center for Language Study, the Yale University Art Gallery, and the Instructional Technology Group. This team will present a summary of current literature, propose a working definition of Visual Literacy, describe the Center and process of collaborative development of an instructional toolset, and highlight three of the instructional settings used to design and assess the toolset. Discussion with the audience members will be welcome.
Posted by admin on under podcasts, presentations |
Bryan Alexander, Director for Research, National Institute for Technology and Liberal Education (NITLE)
Abstract: More than a decade after the Web began, cyberculture develops rapidly,
offering new forms for communication and information. As the academy
gradually extended itself into databases and course management systems,
the world has populated diverse and booming social media networks. We
will focus on two emergent areas, Web 2.0 and gaming, exploring their
implications for higher education and emergent opportunities for
teaching and learning. Networked pedagogy, information fluency, Library
2.0, citizen media and other topics will be raised.
Posted by admin on under podcasts, presentations |
Presentation (audio/m4a)
Speakers: Media: Maintaining the Balance – Julie DeCesare, Digital Media Reference Librarian, Boston College
Planning and Creating the Digital Media Design Studio at Northeastern University Libraries – Debra H. Mandel, Head, Digital Media Design Studio, Northeastern University
Opening Up Comprehensive Media to a Wider Student Population – Steven Park, Manager, Learning Resource Center, Homer Babbidge Library
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